Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Chelsea Pharmacy handles personal information collected through our website, online services, pharmacy services, consultations, prescription services, orders and customer communications. Personal information means information relating to an identified or identifiable individual. This can include information such as your name, contact details, account information, order information and, where necessary to provide a healthcare service, health-related information. This Privacy Policy should be read together with our Terms & Conditions and service-specific privacy information that we make available.

Chelsea Pharmacy is a community pharmacy based at Lower Floor, 61–63 Sloane Ave, London, SW3 3DH, United Kingdom. GPhC Number: 1041029. Website: chelseapharmacy.co.uk. Email: info@chelseapharmacy.co.uk. Telephone: 0207 589 8776. For privacy enquiries, please contact us using the details above.

Depending on how you use our services, we may collect the following categories of information:

• Identity and contact information, such as your name, date of birth, email address, telephone number and address.
• Account information, such as login details and profile information.
• Order and transaction information, such as products or services requested, order history, delivery or collection details and payment status.
• Prescription information, including information required to process, verify and dispense prescriptions.
• Health and consultation information, where necessary to assess or provide a pharmacy or healthcare service.
• Appointment information, including appointment date, time, service, consultation details and relevant pharmacist information.
• Communications, including messages, enquiries, support requests and information you provide when contacting us.
• Technical information, such as IP address, browser type, device information, usage information and information about how you interact with our website.
• Information relating to preferences, including communication or marketing preferences.

We collect information directly from you, from your prescriber or GP, from NHS systems where authorised, and automatically when you use our website.

We use your information to provide pharmacy and healthcare services, process orders and payments, manage appointments, communicate with you, meet legal and regulatory obligations and improve our services.

Health information is special category data. We only use it where necessary to provide healthcare, for public health purposes or where the law allows, and access is limited to authorised staff.

We rely on contract, legal obligation, legitimate interests, consent and, for health data, the provision of health or social care.

Card payments are handled by secure third-party payment providers. We do not store full card details.

We share the information needed to deliver your order with delivery partners, and use trusted providers for hosting, email and IT support under appropriate agreements.

We may share information with your GP, prescribers, the NHS, regulators and service providers where necessary. We never sell your personal information.

Where information is transferred outside the UK, we make sure appropriate safeguards are in place.

We use technical and organisational measures, including access controls and encryption, to protect your information.

We keep information only for as long as needed, in line with NHS and professional record-keeping requirements.

You may have the right to access, correct, delete or restrict the use of your information, object to processing and request a copy in a portable format. You can also complain to the Information Commissioner’s Office.

We only send marketing messages with your consent. You can unsubscribe at any time using the link in our emails or by contacting us.

We use cookies to run our website, remember your preferences and understand how the website is used. You can manage cookies in your browser settings.

Our online services are intended for adults. Information about children is only processed where needed to provide a healthcare service, usually with a parent or guardian.

We may update this Privacy Policy from time to time. The latest version will always be shown on this page.

Chelsea Pharmacy, Lower Floor, 61–63 Sloane Ave, London, SW3 3DH, United Kingdom. GPhC Number: 1041029. Website: chelseapharmacy.co.uk. Email: info@chelseapharmacy.co.uk. Telephone: 0207 589 8776.