Frequently asked questions

Standard tracked UK delivery usually arrives within 2–3 working days. Same-day delivery is available across London through our courier partner, Gophr.

Delivery fees are calculated in real time by our courier partner based on distance and demand. The final fee is always shown before you pay. Click & Collect is free.

Yes. Choose Pick at Pharmacy at checkout and we will email you when your order is ready to collect from 61–63 Sloane Avenue.

Sign in and open Orders in your dashboard to see the latest status, from Payment Confirmed through to Delivered or Ready to collect.

Yes. Nominate Chelsea Pharmacy on the NHS app or website, or bring your paper prescription to the pharmacy. NHS prescription charges apply unless you are exempt.

Yes. Submit an electronic prescription code or upload a scan of your private prescription. We will confirm stock and price before dispensing.

These medicines can only be supplied against a valid prescription. Our pharmacists review every request before it is dispensed.

Most requests are reviewed the same working day. We will email you once your prescription has been approved or if we need more information.

Choose a service, select online or in person, answer a short health questionnaire and pick a date and time. You will receive a confirmation by email.

Yes. Open Appointments in your dashboard and choose Reschedule or Cancel on the appointment.

An account is required for online consultations. In-person appointments can be booked as a guest.

We accept major debit and credit cards online. For Click & Collect orders and in-person appointments you can also pay at the pharmacy.

Open the order in your dashboard and choose Request a refund. Approved refunds are returned to your original payment method.

Select Forgot password on the sign in page. We will send a 4 digit code to your email so you can set a new password.