Complaints Procedure
At Chelsea Pharmacy, we aim to provide the highest standards of service and care. However, we understand that sometimes things may not go as expected. If you are unhappy with any aspect of our service, we welcome your feedback so we can put things right and improve in the future.
1. How to make a complaint
You can make a complaint through any of the following methods.
Lower Floor, 61 – 63 Sloane Ave
London, SW3 3DH
United Kingdom
2. What to include
These details help us understand your complaint and review it as efficiently as possible.
3. If you’re not satisfied
If you are not satisfied with the outcome of your complaint, you can escalate it to the appropriate external body. Please also feel free to contact us again so we can review the matter.
4. External organisations
(subject line: “For the attention of the complaints team”)
Telephone: 0300 311 22 33
Website: www.ombudsman.org.uk
Telephone: 0345 015 4033
Website: www.pharmacyregulation.org
Telephone: 0203 713 8000
5. Your feedback matters
We treat all complaints seriously and use them as an opportunity to learn and improve our services. Thank you for helping us to do better. All complaints will be handled in the strictest confidence and in accordance with data protection law. If required, we can provide this Complaints Procedure in alternative formats or languages on request.